Refund and Returns Policy - Robot Joint Module | Micro Motor | DC Motors | Submersible Servo Motor

At Shenzhen HZN Intelligent Control Company Limited, we are dedicated to providing exceptional products and services to our valued customers. Our extensive range includes Robot Joint Modules, Xiaomi Cybergear, Micro Motors, Customized Explosion-proof Motors, Submersible Servo Motors, and various other related items. While we strive for excellence in every aspect of our business, we recognize that there may be occasions where a return or refund is necessary. This policy outlines the procedures and conditions for refunds and returns to ensure transparency and customer satisfaction.

1. Eligibility for Refunds and Returns:

To be eligible for a return or refund, products must be in their original condition, unused, and with all original packaging intact.
Requests for returns or refunds must be made within 7 days of the purchase date.
Products damaged due to mishandling, misuse, or unauthorized modifications are not eligible for return or refund.
Customized Explosion-proof Motors are non-returnable unless a manufacturing defect is present.

2. Refund Process:

To initiate a refund request, please contact our customer service team at [contact information], providing your order number and details of the product(s) you wish to return.
Once your request is received and approved, we will provide you with detailed instructions on how to return the product(s).
Refunds will be issued to the original payment method used for the purchase.
Please allow 3 business days for the refund to be processed and reflected in your account.

3. Return Process:

If you need to return a product, please contact our customer service team at [contact us] to initiate the return process.
You will be responsible for shipping the product back to us, including any associated shipping costs.
Upon receiving the returned product and verifying its condition, we will process your return accordingly.
Depending on the reason for the return, you may be eligible for a replacement product or a refund.

4. Exceptions:

Xiaomi Cybergear products are subject to additional manufacturer warranties and return policies. Please refer to the product documentation for specific details.
Customized products, such as Customized Explosion-proof Motors, are non-returnable unless a manufacturing defect is identified.

5. Additional Information:

We prioritize customer satisfaction and aim to resolve any issues promptly and efficiently. If you encounter any problems with our products or services, please don’t hesitate to contact us.
Our customer service team is available [X] days a week to assist you with any inquiries or concerns you may have regarding refunds, returns, or product inquiries.
Please ensure to carefully read and understand our terms and conditions before making a purchase. By completing a transaction with us, you agree to abide by our Refund and Returns Policy.
For further assistance or clarification regarding our policy, feel free to reach out to us at [contact information].

6. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our customer service team at [contact information]. We are here to assist you and ensure your satisfaction with our products and services.

Shenzhen HZN Intelligent Control Company Limited reserves the right to amend this policy at any time without prior notice. Please check our website for the most up-to-date information regarding refunds and returns.

Thank you for choosing Shenzhen HZN Intelligent Control Company Limited. We appreciate your business.